Exchange Terms and Conditions

Returned items will only be accepted if they are in their original condition, with all tags attached and include the drawstring Caves Collect packaging bag. Returns may be sent with the customers preferred shipping arrangement, however returns will not be accepted after 20 days from the original date of delivery.

Returns must be sent with a tracking number to ABBOTSFORD CONVENT, Caves Collect, Studio SHG.04, 1 St Heliers Street, Abbotsford, VIC 3067 Australia. The customer is responsible for the costs of return shipping. Caves Collect does not reimburse customs duties for international orders.

Please include a note with your return parcel with your name and order number. Let us know if you would prefer a credit code (valid for 12 months) or to exchange for a particular item.