Placing an Order
Once your order has been placed, we will send you a confirmation email. You will then be notified with a tracking number once your order has been shipped.
If your order includes a pre-order item/s, the whole order will be shipped at the Pre-Order items delivery date.
Payments can be made securely through our website via credit card, debit card, AfterPay or PayPal. We are also happy to accept bank transfer payments, please email us at firstname.lastname@example.org for this service.
Australian Shipping and Delivery
Orders usually ship within 2-3 business days. Australian orders will be sent via Australia Post, Express Post service. This service promises next day delivery within metropolitan areas (Except Darwin and within Perth CBD only). All other areas will receive deliveries within 2 or more business days. Please note that occasionally delays outside of our control can occur. Caves Collect is not responsible for any delays outside of their control.
Parcels require a signature upon delivery for security reasons, please ensure that someone is available to receive the parcel. If there is no one available to sign for the parcel, the parcel will be delivered to your local post office, a card with further information will be left at the delivery address.
We provide tracking but not insurance. Please note, Caves Collect is not liable for any goods lost in transit.
International Shipping and Delivery
Caves Collect offers free worldwide shipping.
International orders will be sent via Australia Post, International Air Mail. Estimated delivery is 6+ business days, however, will vary from country to country. Please note that occasionally delays outside of our control can occur. Caves Collect is not responsible for any delays outside of their control.
We provide tracking but not insurance with International Parcels. Caves Collect is not liable for any goods lost in transit.
Customs duties and taxes vary from country to country and are the responsibility of the customer. Please research the applicable charges for your country. Caves Collect cannot adjust the correct value of the parcel’s contents.
Exchanges / Credit vouchers
If you receive your order and feel like the size or style isn’t right for you, you can return your item/s to us for a store credit code to re-spend on our webstore. We do not offer refunds on orders so please contact our customer service team if you would like any assistance before ordering. Credit codes are valid for 12 months from the date of issue.
Returned items will only be accepted if they are in their original condition with all tags attached, including Caves Collect drawstring bag. Customers returning goods may use their preferred shipping arrangement, however, returns will not be accepted after 20 days from original date of delivery.
The customer is responsible for the costs of returning the item/s back to us. Caves Collect does not reimburse customs duties for international orders. We recommend sending returns with a tracking number as Caves Collect is not liable for any items lost in transit.
All exchanges will be shipped free of charge from the Caves Collect postal house.
If you would like to send an item back to us, please fill out our Return form within 4 days of receiving your order.
Our customer service team is here to guide you through any fit and sizing questions that you have. The team is best able to advise you on sizing if you email through your measurements (bust, waist, bum and height) Please refer to our sizing guide for information on taking your measurements accurately.
Any other enquiries
Please email us at email@example.com if you have any further queries.
* Please note our customer service hours are 9 – 5 pm AEST Monday – Friday
Johanna and Sarah x