Terms & Conditions — Caves Collect
Caves Collect

COVID-19 Update

Dear Friends,

We send you love in this difficult time. Please look after yourselves and take measures to protect our elderly and vulnerable. We believe in the importance of human connection in times like these, so drop us a line to say hello!

We are also here to assist you in any fit, sizing or styling questions you may have! We have a lot of experience in helping our customers to get their perfect fit, so get in touch at info@cavescollectstudio.com

DOMESTIC SHIPPING ; We will continue to ship your orders to you for free within Australia and there are currently no delays on domestic shipping.

INTERNATIONAL SHIPPING ; We are also continuing to offer free International shipping to your door, however shipping may take a little longer than usual. Please refer to the Australia Post website for further details ; https://auspost.com.au/about-us/news-media/important-updates/coronavirus#international

Due to evolving situation with the COVID-19, we are offering exchanges and credit vouchers, but we will no longer be offering refunds on orders placed after the 23rd March 2020. We thank you for your understanding in these uncertain times.

Every order is carefully packed in the Caves Collect Showroom, by a member of our small team.

Please take care beautiful people. We are with you in this!

Johanna and Sarah xx



Placing an Order

Once your order has been placed, we will send you a confirmation email. You will then be notified with a tracking number once your order has been shipped.

If your order includes pre-order items, the whole order will be shipped when those items are ready.

Payment

Payments can be made securely through our website via credit card, debit card or PayPal. We are also happy to accept bank transfer payments, please email us at info@cavescollectstudio.com for this service.

Australian Shipping and Delivery

Orders usually ship within 2-3 business days. Australian orders will be sent via Australia Post, Express Post service. This service promises next day delivery within metropolitan areas (Except Darwin and within Perth CBD only). All other areas will receive deliveries within 2 or more business days. Please note that occasionally delays outside of our control can occur. Caves Collect is not responsible for any delays outside of their control.

Parcels require a signature upon delivery for security reasons, please ensure that someone is available to receive the parcel. If there is no one available to sign for the parcel, the parcel will be delivered to your local post office, a card with further information will be left at the delivery address.

We provide tracking but not insurance. Please note, Caves Collect is not liable for any goods lost in transit.

International Shipping and Delivery

Caves Collect offers free worldwide shipping.

International orders will be sent via Australia Post, International Air Mail. Estimated delivery is 6+ business days, however, will vary from country to country. Please note that occasionally delays outside of our control can occur. Caves Collect is not responsible for any delays outside of their control.

We provide tracking but not insurance with International Parcels. Caves Collect is not liable for any goods lost in transit.

Customs duties and taxes vary from country to country and are the responsibility of the customer. Please research the applicable charges for your country. Caves Collect cannot adjust the correct value of the parcel’s contents.

VIP Program

Once you have spent over $3,000AUD with Caves Collect, you will become eligible for our VIP Program, which will entitle you to 10% off  all future full price purchases. Please email us at info@cavescollectstudio.com if you believe you have spent over $3000 and would like to apply to become a Caves Collect VIP.

Exchanges / Credit vouchers

If you receive your order and feel like the size or style isn’t right for you, you can send it back to us and we’ll give you a credit code to the full value of your order for our webstore. Credit codes are valid for 12 months from the date of issue.

Refunds for any orders placed after 23rd March 2020 will not be accepted. Please note, returned sale items will be eligible for credit codes, but not refunds.

Returned items will only be accepted if they are in their original condition with all tags attached, including Caves Collect drawstring bag. Customers returning goods may use their preferred shipping arrangement, however, returns will not be accepted after 20 days from original date of delivery.

Caves Collect does not reimburse customs duties for international orders

If you would like to send an item back to us, please fill out our Return form within 4 days of receiving your order. Once you have completed the form, please send the items that you wish to return to:

Caves Collect
Studio 1,
81 Rupert Street,
Collingwood,
Melbourne, VIC, 3066

Exchanges will be shipped free of charge from the Caves Collect postal house. Please note, however, that the customer is responsible for the costs of returning the item/s back to us.

Our customer service team is here to guide you through any fit and sizing questions that you have. The team is best able to advise you on sizing if you email through your measurements (bust, waist, bum and height) Please refer to our sizing guide for information on taking your measurements accurately.


Any other enquiries

Please email us at info@cavescollectstudio.com if you have any further queries.

* Please note our customer service hours are 9 – 5 pm AEST Monday – Friday

Johanna and Sarah x

Metric Sizing Chart
Size
5
6
8
10
12
14
Bust
77.5cm
80cm
85cm
90cm
95cm
100cm
Waist
57.5cm
60cm
65cm
70cm
75cm
80cm
Bum
84.5cm
87cm
92cm
97cm
102cm
107cm
Imperial Sizing Chart
Size
5
6
8
10
12
14
Bust
30.5"
31.4"
33.4"
35.4"
37.4"
39.3"
Waist
22.6"
23.6"
25.9"
27.5"
29.5"
31.4"
Bum
33.2"
34.2"
36.2"
38.1"
40.1"
42.1"
How to measure yourself
  • It is best to measure yourself in your underwear
  • Pull the tape measure so it is firm, but not tight
  • Bust: Measure around the fullest part of your bust
  • Waist: Measure around the smallest part of your waist
  • Bum: Measure around the fullest part of your bum and low hip

Please email us at info@cavescollectstudio.com for all fit & sizing questions.