We currently offer complimentary Australian and International shipping on all our orders. Please note that any customs fees or taxes incurred in the destination country are the responsibility of the customer. 

COVID-19 UPDATE

The ongoing pandemic is effecting postal services worldwide. While we will continue to pack and post all orders by next business day, our postal provider is experiencing significant delays due to extended restrictions and high parcel volumes. We unfortunately cannot guarantee delivery times as usual at this time. If you would like an order to arrive by a specific date, please email us for advice.

Please note some International services are currently suspending shipping options to Australia. If you are ordering to an International address please check what options you have to return your parcel back to Australia in the case you would like to return your order. *Please note you will be responsible for organising return shipping and for the costs of returning the item/s back to us.

For any other questions, please email our customer care team.

Processing Time

Orders are processed the day after your order is placed, between Monday - Friday, excluding public holidays. All orders are dispatched from Melbourne, Australia. 

During busy and promotional periods there may be short delays in processing orders.

 

Australian Orders

Orders Within Australia are sent via Australia Post, Express Post Service. Please see below the estimated shipping times for your location. 

Parcels require a signature upon delivery for security reasons, please ensure that someone is available to receive the parcel. If there is no one available to sign for the parcel, the parcel will be delivered to your local post office, a card with further information will be left at the delivery address.

We provide tracking but not insurance. Please note, Caves Collect is not liable for any goods lost in transit.

MOST ARRIVE WITHIN

SOME ITEMS MAY TAKE

Victoria

1-2 Business Days

3+ Business Days

NSW, ACT, SA, TAS, QLD

2-3 Business Days

4+ Business Days

NT

5 Business Days

6+ Business Days

WA

3-4 Business Days

5+ Business Days

 

International Orders

Orders with destinations outside of Australia are sent via Australia Post, Standard Air Parcel. Please see chart below for estimated shipping times for our most popular International shipping destinations. For more information on your location, you can check estimated delivery times here.

Please note due to trademark conflicts, we are currently unable to ship orders to China. We apologise for the inconvenience. 

Any local duties and customs tax incurred are the responsibility of the customer, so we recommend checking import rules for your country. 

We do not currently have express shipping options for International Orders. 

For security reasons, please ensure that someone is available to receive the parcel. If there is no one available to receive the parcel, the local carrier will follow their own protocol which may include leaving the parcel unattended. 

We provide tracking but not insurance. Please note, Caves Collect is not liable for any goods lost in transit.

*Please note transit time does not include customs processing times. 

MOST ARRIVE WITHIN*

SOME ITEMS MAY TAKE

United Kingdom

10-18 Business Days

25+ Business Days

Canada

10-15 Business Days

25+ Business Days

USA

10-15 Business Days

25+ Business Days

EU

10-20 Business Days

25+ Business Days

Hong Kong

10-15 Business Days

25+ Business Days

Japan

10-15 Business Days

25+ Business Days

UAE

15-20 Business Days

25+ Business Days



Tracking your order

Once your order has been dispatched you will receive your tracking number in a separate email. If you do not receive your tracking details, please email us

Duties and Taxes

For orders to countries outside of Australia, duties and taxes may be required upon your order arriving into the destination country. The receiver is responsible for these charges. Payment of these may be necessary to release your order from customs. We are unable to estimate the amount of duties and taxes your order will incur; for more information we recommend contacting your local customs office. 

Caves Collect will not refund or credit any paid duties and taxes if you wish to return your order, so please choose carefully. 

If you refuse to pay customs duties, your parcel will be sent back to our office and a credit to the value of your order, less our shipping costs will be issued to you.

Possible Delays

We dispatch all orders next business day to ensure you receive your order as quickly as possible. Please note delivery times can sometimes be extended by our carriers due to circumstances beyond our control. If this happens and you are worried about the arrival date of your order, please check the tracking number or contact us. 

Pre-orders

If your order includes a Pre-Order item, the entire order will be shipped at the Pre-Order Delivery Date. If you wish to receive in-stock items first, please place separate orders. 

Changing Address

If you need to change your delivery address please email us as soon as possible. Orders are packed for next business day dispatch and so we cannot ensure your enquiry is processed prior to your order being dispatched. Once your order has been dispatched we are unfortunately unable to make any changes.