We are happy to receive your return for an exchange or store credit, however we do not offer refunds for change of mind. We are here to help you with any questions you have before you decide on an order. You can read our full returns policy here.
Being direct-to-consumer allows us to offer our designs at a much lower price than would otherwise be possible if we were to wholesale. Wholesale margins are usually around 50%, which would greatly increase the end price we could offer to our customer. We’ve chosen a DTC model as we are passionate about providing investment pieces at an attainable price point.
Our bodies and those of our customers are so unique and varied that it is difficult to have a universal size chart. Rather we offer the measurements of our clothing, which you can reference to find the best fit for your beautiful and individual body. If you would like some advice on sizing, please email us.
All of our pieces are handmade with great attention to detail, so faulty items are rare. However if you do receive an item that is faulty please email us with your order number and a photo of the fault. Once we assess your request, we will organise a repair, replacement or refund for you.
Please email us with your order number and the name of the incorrect item received. We will then organise for your correct item to be received and reimburse any shipping costs you may have incurred.
Our dispatch team processes all orders as soon as they are received to ensure they are shipped out the next business day, as promised. Once your order leaves our premises, we cannot make any changes to your order. Please ensure you review the items selected prior to completing your order, as we cannot guarantee we will receive your request prior to your order being dispatched.
All orders are dispatched from Melbourne, Australia. If all of the items in your order are in stock, your order will be dispatched by the next business day after your order has been placed.
Within Australia, we ship with AUSPost Express. You can check expected delivery times for your location here.
For International Orders, we ship with Standard International Post. You can check expected delivery times for your location here.
Please note that if your order includes a Pre-Order item, your entire order will be dispatched when the Pre-order item is ready to ship. If you would like to receive your items separately, please place separate orders.
All orders are dispatched from Melbourne, Australia. If you are an international customer, you are responsible for any customs and duties fees incurred in your country. You may want to check with your local customs office for more information. Caves Collect is legally obliged to declare the full value of each order and obliged to include an invoice for customs if they require it.
The purpose of Caves Collect studio appointments are for you to familiarise yourself with our sizing, styles and fabric offering. There is also opportunity to purchase and take home items on the day or to place a pre-order.
Due to local manufacturing, expected leadtimes of pre-orders can change due to the nature of local small scale production. We endevour to always update you of possible delays or early deliveries.
We thank you for your understanding, please contact us if you have any further queries.
We will notify you on events like Low stock, Restock, Price drop or general reminders so that you don’t miss the deal